Overview
Languages – English
Education – Secondary (high) school graduation certificate or equivalent experience
Experience – 1 to less than 7 months
On site – Work must be completed at the physical location. There is no option to work remotely.
Work setting
• Relocation costs not covered by employer
• Willing to relocate
• Help desk
Responsibilities
Tasks
• Consult user guides, technical manuals and other documents to research and implement-solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents
Supervision – No supervision responsibility
Experience and specialization
• Computer and technology knowledge
• Android
• iOS
• Internet
• Wireless networks
Area of specialization
• Shopping centre or mall
Additional information
• Transportation/travel information – Public transportation is available
Work conditions and physical capabilities
• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Manual dexterity
• Attention to detail
• Ability to distinguish between colours
• Sound discrimination
• Sitting
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling
Personal suitability
• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty
Benefits
• Health benefits
– Health care plan
• Financial benefits
– Group insurance benefits
• Other benefits
– Free parking available
– Learning/training paid by employer
– Paid time off (volunteering or personal days)
– Team building opportunities
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
– Support for persons with disabilities
• Offers mentorship, coaching and/or networking opportunities for persons with disabilities
• Provides awareness training to employees to create a welcoming work environment for persons with disabilities
– Support for newcomers and refugees
• Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to
community resources, language training, skills training, etc.)
• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine,
Afghanistan, etc.)
• Supports newcomers and/or refugees with foreign credential recognition
• Offers mentorship programs that pair newcomers and/or refugees with experienced employees
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
• Does not require Canadian work experience
– Support for youths
• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and/or networking opportunities for youth
• Provides awareness training to employees to create a welcoming work environment for youth
– Support for Veterans
• Offers mentorship, coaching and/or networking opportunities for Veterans
• Provides awareness training to employees to create a welcoming work environment for Veterans
• Supports Veterans in translating their military skills and experience into the language of the civilian job market
• Support for Indigenous people
• Offers mentorship, coaching and/or networking opportunities for Indigenous workers
• Provides cultural competency training and/or awareness training to all employees to create a welcoming work
environment for Indigenous workers
– Support for mature workers
• Applies hiring policies that discourage age discrimination
• Provides staff with awareness training to create a welcoming work environment for mature workers
• Offers mentorship, coaching and/or networking opportunities for mature workers
– Supports for visible minorities
• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing
the hiring process, etc.)
• Offers mentorship programs that pair members of visible minorities with experienced employees
• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
How to apply
By email
By phone
506-654-1506 Between 10:00 AM and 05:00 PM
By mail
1381 REGENT STREET
FREDERICTON, NB
E3C 1A2
In person
1381 REGENT STREET
FREDERICTON, NB
E3C 1A2
Between 10:00 AM and 05:00 PM
What you must include in your application:
– Cover letter
Answers to the following screening questions:
• Are you authorized to work in Canada?
• Are you available to start on the date listed in the job posting?
• Are you willing to relocate for this position?
• Do you have experience working in this field?
• Do you live near the job location?
• Do you meet the language requirements listed in the job posting?
What might be required by the employer later in the hiring process:
References attesting experience
